Please get in touch if our frequently asked questions does not answer your query at ecommerce@dyslexic.com.

What payment terms do you do?

When you order online you will have the choice of using PayPal or credit card.

Do I have to register an account?
No you can go straight through to payment.
What are the advantages of having an account?
  • On returning to the site you will only have to login and your details will have been saved.
  • You have the option of saving a payment method.
  • Account details can be changed if required, including your password.
  • Have a different shipping address to billing address by editing your ‘ship-to’ address under the option called ‘Addresses’.
  • You can create a wish list to save for later, by pressing the little heart in the corner of the product description.
Where do you ship to?
Anywhere in the UK and the Republic of Ireland.
What are the shipping costs for online orders?

All UK orders qualify for FREE shipping when your order is £75.00 or more. Orders up to £74.99 will be charged £3.50.
For the Republic of Ireland we charge a flat fee of £15.00 no matter how much you order.
Digital downloads are sent electronically so do not have any shipping costs.

How long will delivery take?
Your order will be processed from Monday to Friday and delivery of products that are in-stock will be sent to you within 3-5 working days. However there are some products that are special order and may take a little longer.

Will I receive a VAT Invoice?
Yes you will.
When you receive confirmation stating your order is complete there is a link on the email. This is found underneath your order details and states: “Invoice: Download & View your VAT Invoice”, this will provide the option of printing or saving to PDF if using Chrome.
What is your Returns Policy?

If you are unhappy with your product, please contact us at ecommerce@dyslexic.com, quoting your order number and explain what the problem is and we will let you know the best way to return your product.

For a refund we will expect the item(s) to be in their original packaging and in a saleable condition. Refunds are only available up to 30 days after delivery.

Please note software where the licence has been registered to you cannot be returned unless faulty.

Why have I not heard from you?

Sometimes your mail server will have added any communication from the website or the company to your junk box. To stop this happening add our email addresses to your contact list. They are: ecommerce@dyslexic.com & ecommerce@iansyst.co.uk.

Do you offer technical support?

Yes we do, if you have a problem with any of the products you have purchased from dyslexic.com you can get in touch with our support team at support@iansyst.co.uk or call on 01223 436689.

Are the online prices competitive?

To reward our online customers we may offer cheaper prices than our normal prices. If you have seen a product somewhere cheaper please contact us as we may be able to beat it at ecommerce@dyslexic.com.

Do you provide quotes?

Should you need a quote as you wish to purchase with an invoice please send your request to commercial@iansyst.co.uk.
These may be subject to our normal prices and may have shipping charges.

Where should I send my purchase order?

If you need to purchase with an invoice, please send your purchase order to commercial@iansyst.co.uk.

Please note prices on dyslexic.com are inclusive of VAT. When ordering from dyslexic.com you will receive free shipping for orders over £75.00 in the UK and sometimes lower prices than our normal ones, so please be aware we may get back to you to confirm our normal prices and shipping when ordering via a purchase order.

Can I claim VAT relief?

Please review our article on VAT relief.
If you feel you qualify and the product also qualifies for VAT relief, please fill in the relevant forms and we will refund the VAT to you.

Do you have other products available not listed at dyslexic.com?

Take a look at our Assistive Technology Catalogue for products that may not be shown on our site.

If you still need more information or can’t find the product you require, why not give our friendly sales team a call on 01223 420101.