Please get in touch if our frequently asked questions does not answer your query at

For our full Terms and Conditions please click here. 

Please note – We try to ensure that prices and descriptions are valid, but we do not warrant that they are current or error-free. For this reason provided by iansyst reserves the right to alter prices at any time without notice.

What payment terms do you do?

When you order online you will have the choice of using PayPal, credit/debit card or BACS payment.

Please note – To avoid the use of fraudulent payment methods we do have the right not to process an order.

Do I have to register an account?
No you can go straight through to payment.
What are the advantages of having an account?
  • On returning to the site you will only have to login and your details will have been saved.
  • You have the option of saving a payment method.
  • Account details can be changed if required, including your password.
  • Have a different shipping address to billing address by editing your ‘ship-to’ address under the option called ‘Addresses’.
  • You can create a wish list to save for later, by pressing the little heart in the corner of the product description.
Where do you ship to?
Anywhere in the UK and the Republic of Ireland. However we do not ship to PARCELLY destinations or other shops to help reduce fraudulent activities.
What are the shipping costs for online orders?

All UK orders qualify for FREE shipping when your order is £75.00 or more. Orders up to £74.99 will be charged £3.50.

For the Republic of Ireland we charge a flat fee of £15.00 no matter how much you order.

Digital downloads are sent electronically so do not have any shipping costs.

How long will delivery take?

Your order will be processed from Monday to Friday and delivery of products that are in-stock will be sent to you within 3-5 working days. However there are some products that are special order and may take a little longer.

If you have not received your order within 28 days of the auto-generated email which is sent to you when your order has been processed which states ‘Your order has been processed’ then please get in touch.

What happens if delivery is going to take more than 3-5 working days?

When your order is processed you will receive an auto-generated email stating ‘Your order has now been processed.’

We will endeavour to let you know if there will be a delay of more than 21 days before delivery actually takes place. If you have not received your order within 28 days of the auto-generated email and you have not heard from us, please get in touch at, as we cannot be held responsible for undelivered goods if we are unaware this may have happened.

Will I receive a VAT Invoice?

Yes you will.

When you receive confirmation stating your order has been processed there is a link on the email to enable you to print off your VAT invoice. This is found underneath your order details and states: “Print: Open print view in browser”, this will provide the option of printing or saving to PDF if using Chrome.

What is your Returns Policy?

We hope you like your goods and they meet your needs. If the goods you receive are in any way damaged in transit you must tell us immediately, and within 24 hours of receipt.

If you need to return your order for any other reason please check with us first and follow the returns procedure.

Failure to do so may delay your return being processed.

Please contact us at, quoting your order number and explain what the problem is and we will let you know the best way to return your product.

For a refund we will expect the item(s) to be in their original packaging and in a saleable condition. Refunds are only available up to 30 days after delivery. We will not refund or replace goods in a poor condition. You will be eligible for a full refund within 14 days of purchase which includes the original postage paid at time of order. After 14 days we will not refund your postage.

You will be responsible for the cost of returning goods.

Package the goods carefully, making sure you add your details: Name, Address, Phone Number and RA Number & Original Order number.

Please get a proof of postage. We cannot replace or give refunds for items we do not receive.

Please note software where the licence has been registered to you, or purchased especially for you, cannot be returned unless faulty.

What should I do if my product stops working?

If you have been using your product and it stops working, please, please check the batteries first before getting in touch!

Should you wish to report a fault with your product, get in touch with or call 01223 420101. For technical issues, get in touch with or call on 01223 436689.

Why have I not heard from you?

Sometimes your mail server will have added any communication from the website or the company to your junk box. To stop this happening add our email addresses to your contact list. They are: &

Occasionally you may not hear from us because the email address you provided has an error, therefore please get in touch so we can update your information.

Do you offer technical support?

Yes we do, if you have a problem with any of the products you have purchased from you can get in touch with our support team at or call on 01223 436689.

Are the online prices competitive?

To reward our online customers we may offer cheaper prices than our normal prices. If you have seen a product somewhere cheaper please contact us as we may be able to beat it at

Do you provide quotes?

Should you need a quote as you wish to purchase with an invoice please send your request to These may be subject to our normal prices and may have shipping charges.

Where should I send my purchase order?

If you need to purchase with an invoice, please send your purchase order to

Please note prices on are inclusive of VAT. When ordering from you will receive free shipping for orders over £75.00 in the UK and sometimes lower prices than our normal ones, so please be aware we may get back to you to confirm our normal prices and shipping when ordering via a purchase order.

Can I claim VAT relief?

Please review our article on VAT relief.

If you feel you qualify and the product also qualifies for VAT relief, please fill in the relevant forms and we will refund the VAT to you.

Do you have other products available not listed at

Take a look at our Assistive Technology Catalogue for products that may not be shown on our site.

If you still need more information or can’t find the product you require, why not give our friendly sales team a call on 01223 420101.