Support Services
If you have any general questions you might wish to ask then please check our Site Frequently Asked Questions page before using the technical support email links given in the next section.
Technical Support
At dyslexic.com we aim to provide you with all the support you need to use our products to their full potential. Our dedicated and highly-qualified support team are experienced in dealing with all and products and have in-depth knowledge of our customer's needs. All our customers are entitled to technical support on products bought from us. If you have a technical support query, contact us on 01223 436 689 (calls may be recorded or monitored for training purposes.) If you prefer to contact us electronically then email your query. We also have a Technical Support Frequently Ask Questions page which may be of use.
Hardware Warranties
If you have any technical difficulties or are encountering a fault with hardware under warranty you can contact our support team. To help us to continue to provide this level of service long after your purchase we provide a warranty extension scheme for all our hardware products. This enables you to extend your warranty for up to 4 years after purchase. If during this period you encounter any problems then contact our support team who will arrange for your hardware to be repaired or replaced as appropriate. For more details see our Frequently Asked Questions on Warranties.
Help and Advice
If you are looking for advice on how to get the best use out of your technology then our expert team can help:
- We can provide on-site training to individuals or groups on how to use their purchases to their full potential. Visit our training page to find out more on what we offer.
- Our team of educational consultants are available to deliver seminars and advice to educational establishments and employers on how best to use technology to help overcome the difficulties associated with dyslexia.
- For more detailed advice on what technology would be best for you then contact our product experts. This team has many years' experience in the assistive technology market and know all our products well. They spend their time talking to customers like you as well as those who manufacture our products and assistive technology, so will be able to advise you or your organisation on a tailored solution.
We hope your purchase meets your expectations. If you have any problems, please read our Deliveries And Returns web page.
